Our Stakeholder Satisfaction Policy

Samsun University adopts and implements the following policy to ensure the sustainability and enhancement of ‘Stakeholder Satisfaction,’ which forms the fundamental focus of all the services it provides:

– Embracing a satisfaction-oriented approach to accurately analyze the needs and expectations of stakeholders and continuously making improvements to increase stakeholder satisfaction based on feedback received.
– Adopting the use of feedback channels effectively and efficiently, evaluating feedback within the principles of neutrality, transparency, and confidentiality, and generating solutions.
– To access our Stakeholder Satisfaction Management System Handbook, click here.